Official Policy Updated: January 2026

Privacy Policy myrspin — Malaysia User Data Protection

At myrspin, your privacy is not merely a legal obligation — it is a core commitment. This policy clearly explains how we collect, use, store, and protect your personal information as a user of our platform.

This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the myrspin platform, you agree to the practices described in this policy.

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SSL Encryption
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Personal Data Protection Act 2010
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Sale of data to third parties
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1Introduction

Myrspin is an online entertainment platform operating in Malaysia, offering a wide range of games including slots, Live Casino, sports betting, and fish shooting games. We understand that your trust is our most valuable asset, and we take our responsibility to protect the personal information you share with us seriously.

This Privacy Policy explains in detail how myrspin handles your personal data — from collection through to storage and deletion. It also outlines your rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and how you can exercise them.

We encourage you to read this policy in full. If any section is unclear, our support team is ready to help explain it to you.

Quick Summary: myrspin does not sell, rent, or disclose your personal data to any third party for marketing purposes. Your data is used solely to manage your account and improve your gaming experience.

2Data Collected

Myrspin collects your personal information through several different methods. Below is a full breakdown of the types of data we collect:

A. Information you provide directly

  • Full name as per valid identification document
  • Date of birth and gender
  • Email address and phone number
  • Residential address
  • Bank account number or e-wallet details for transaction purposes
  • Copies of your identity card, passport, or other identity verification documents submitted during the KYC process
  • Information you share when contacting our customer support

B. Information collected automatically

  • IP address and device information (device type, operating system, web browser)
  • Login session data including session time and duration
  • Game history, betting records, and platform activity
  • Deposit and withdrawal transaction history
  • Cookie and similar tracking technology data
  • General location information based on IP address

myrspin only collects data that is genuinely necessary to provide the services you request. We do not collect excessive or irrelevant data beyond what is needed to operate our platform.

3How We Use Your Data

The data we collect is used for the following purposes, all of which are necessary to operate the myrspin platform safely and efficiently:

Purpose of Use Legal Basis Data Used
Registration and account management Contract performance Name, email, phone number
Identity verification (KYC) Legal obligation IC number, date of birth, address
Payment processing Contract performance Bank/e-wallet details
Fraud prevention & security Legitimate interest IP address, session data, activity history
Customer Support Contract performance Email, conversation records
Legal compliance & reporting Legal obligation Full transaction records
Product improvement & analytics Legitimate interest Anonymised usage data
Promotional communications (if consented) Consent Email, phone number

We will not use your data for any purpose other than those stated above without obtaining your consent first. Whenever the purpose of use changes materially, we will notify you via email or an in-platform notification.

4Data Sharing

Myrspin does not sell, rent, or trade your personal data to any external party for marketing or commercial purposes. However, there are certain circumstances where we need to share your data with selected third parties, namely:

  • Payment service providers: FPX, DuitNow, Touch 'n Go, Boost, GrabPay, and crypto payment processors are required to verify and process your financial transactions.
  • Game software providers: Third-party game providers we work with may receive the session data required to run the games.
  • Identity verification service providers: Third-party KYC companies that assist us in verifying the identity of new users.
  • Government authorities and law enforcement: We are required to disclose information when ordered by a court or relevant authority in Malaysia.
  • Companies within the myrspin group: Related entities within the same group for internal operations and reporting purposes.

All third parties with whom we share data are required to sign a strict data protection agreement and are only permitted to use your data for the purposes we specify. They are not allowed to disclose your data to any other party without written consent from myrspin.

Where data needs to be transferred outside Malaysia, myrspin ensures that protection equivalent to the PDPA is fully upheld by the receiving party in that country.

5Data Security

Protecting your data from unauthorized access, leaks, or misuse is myrspin's top priority. We continually invest in the latest security infrastructure to ensure your data remains safe at all times.

The technical security measures we employ include:

  • 256-bit SSL/TLS encryption for all communication between your device and our servers
  • Encryption of data at rest using AES-256 for all records stored in our database
  • Two-factor authentication (2FA) available for all user accounts
  • Intrusion detection system (IDS) operating 24 hours a day, 7 days a week
  • Network segmentation and multi-layer firewall to protect internal infrastructure
  • Regular security audits conducted by independent third-party experts
  • Role-based access control (RBAC) that restricts staff from accessing data not required for their duties

While myrspin takes all reasonable precautions, no system is 100% immune to attack. In the event of a data breach that affects you, we will notify you and the relevant authorities within 72 hours of becoming aware of it.

6Cookies & Tracking Technologies

Myrspin uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to site operation.
  • Performance Cookies: Collects data on how users interact with our platform, helping us identify and resolve technical issues.
  • Functional Cookies: Stores your preferences such as language, theme, and display settings to ensure a more personalized experience on every visit.
  • Analytics Cookies: Helps us understand platform usage patterns in aggregate and anonymized form for product improvement purposes.

You can manage or disable most cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the myrspin platform.

myrspin does not use third-party cookies for targeted advertising or to track your activity on other websites. Cookie data we collect remains within the myrspin ecosystem only.

7Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:

Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may ask us to correct inaccurate or incomplete data without undue delay.
Right to Erasure
You may request deletion of your data, subject to applicable legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restrict Processing
You may request that we restrict how we process your data in certain circumstances.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact our data protection team via our support email. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days with prior notice to you.

8Data Retention & Deletion

Myrspin retains your personal data for as long as your account is active or as long as necessary to provide services to you. When you close your account, we will retain certain data for periods prescribed by Malaysian law:

  • Financial and transaction records: retained for a minimum of 7 years in accordance with financial reporting and tax requirements
  • Identity verification records (KYC): retained for a minimum of 6 years after account closure
  • Customer support communication logs: retained for 2 years
  • Game activity data: retained for 3 years for dispute resolution purposes
  • Marketing data (if consented): deleted within 30 days of consent withdrawal

Once the retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered. For data stored in physical format, we use certified document destruction services.

9Child Protection

The myrspin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that we have inadvertently collected data from an individual under the age of 18, we will:

  • Closing the account in question immediately
  • Deleting all related data within 48 hours
  • Processing any remaining funds to be returned to the rightful account owner

If you believe a minor has registered an account on myrspin, please notify us immediately. We take child protection issues very seriously.

10Third-Party Links

The myrspin platform may contain links or integrations with third-party services such as payment providers and game suppliers. When you follow a link to a third-party website or service, myrspin's Privacy Policy no longer applies.

Each third-party website or service operates under its own privacy policy, independent of ours. myrspin is not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of any third party before providing them with your personal information.

11Privacy Policy Amendments

Myrspin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. The "Updated" date at the top of this page will always reflect the latest version of this policy.

For material changes — that is, changes that significantly affect how we process your data — we will:

  • Sending email notifications to all registered users at least 14 days before changes take effect
  • Displaying a prominent notice on our platform's home page
  • In the case of highly significant changes, we may request your consent again

Continued use of the myrspin platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request data deletion.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Email: [email protected]

Response Time: Within 2 business days

Language: Bahasa Malaysia & English

We also accept inquiries via live chat on the myrspin platform, which operates 24 hours a day. Our team, trained in data protection matters, will handle your inquiry with full confidentiality and professionalism.

Effective date: 1 January 2026. Version: 2.1. This policy is written in accordance with the requirements of the Personal Data Protection Act 2010 (Act 709), Malaysia.

Our Privacy Commitment

Why Your Data Secure With myrspin

Data protection is not just an obligation for us — it is part of myrspin's platform DNA, built in from day one.

Bank-Grade Encryption

All data transmitted between your device and myrspin's servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia. No third party can intercept your information in transit.

Two-Factor Authentication (2FA)

Myrspin supports two-factor authentication for all accounts. Even if someone knows your password, they will not be able to log in without the additional verification code sent to your device. This extra layer of security is available free of charge to all users.

Full PDPA Compliance

Myrspin operates in full compliance with Malaysia's Personal Data Protection Act 2010. Every process involving user data has been reviewed by legal experts to ensure it meets all data protection requirements established in Malaysia.

Regular Security Audits

Myrspin infrastructure undergoes a comprehensive security audit every quarter by an independent cybersecurity firm. Audit findings are used to identify and patch vulnerabilities before they can be exploited. You play on a platform that is continuously updated on the security front.

Full Marketing Control

You have full control over the marketing communications you receive from myrspin. Unsubscribe at any time with a single click. Your data will never be used for third-party advertising or sold to data brokers under any circumstances.

Guaranteed Right to Erasure

When you close your myrspin account, your personal data will be securely deleted according to the schedule required by law. We use industry-certified data deletion methods to ensure your information is truly unrecoverable.

Your Data, Your Rights

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